Privacy Policy

Effective Date: October 1, 2026

This Privacy Policy explains how TexNode, a brand operated by Datasanct LLC ("TexNode," "we," "us," or "our"), collects, uses, and protects your information. We are committed to handling your data responsibly and transparently.

1. Information We Collect

We collect information necessary to provide our services and operate our business:

• Account information: name, business name, email address, mailing address, and phone number provided at signup;
• Billing information: billing name and address, invoice and transaction history, and limited payment method details, specifically a payment processor customer identifier, a payment method token, and the last four digits and expiration date of your payment card, which we retain so that we can display and manage your saved payment methods and process renewals and refunds. We do not store full payment card numbers. Complete card details are processed and stored by our payment processor, not by us;
• Service data: information related to the hosting services you use, including domain names and account configuration;
• Technical data: IP addresses, access logs, and similar information generated through your use of our services and required for security and operation;
• Support communications: records of your correspondence with us.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services;
• Process payments and send invoices and billing notices;
• Communicate with you about your account, service issues, and support requests;
• Protect the security and integrity of our infrastructure;
• Comply with legal obligations.

3. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. We do not share your information for third-party marketing purposes.

4. Third-Party Service Providers

We share information only with service providers necessary to operate our business, and only to the extent required. These include our payment processor (for billing and payment data), our email delivery provider (which processes outbound message content, headers, and metadata necessary for delivery), our domain and SSL registrar (when you purchase those add-ons), and our infrastructure provider (which hosts the servers on which our services run). These providers are bound by their own privacy and security obligations.

We do not use third-party email hosting providers for customer mailboxes, mailboxes are hosted on TexNode infrastructure. Outbound delivery is routed through our delivery provider.

The categories of service provider we use, and the data each handles, are described on our Service Providers page. We do not publish the names of individual providers publicly, but we will provide the current named list to any customer on request by email support@texnode.net.

5. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

Hosting account data, website files, databases, and mailboxes, is retained for 30 days after your service is suspended, after which it may be permanently deleted. Billing and transaction records are retained for longer, as required for tax, accounting, and legal purposes.

You may request deletion of your personal data following cancellation, subject to those legal retention requirements.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These include encrypted backups, access controls, and infrastructure hardening. No system is perfectly secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also export your data at any time. To exercise these rights, contact us at support@texnode.net.

8. Cookies

Our client portal uses cookies necessary for authentication and session management. These are required for the portal to function. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our services are intended for businesses and are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a revised effective date. For material changes, we will provide reasonable notice.

11. Contact and Legal Entity

TexNode is a brand operated by:
Datasanct LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: support@texnode.net