Refund Policy

Effective Date: June 21, 2026

At TexNode, a brand operated by Datasanct LLC, we believe in fair, transparent billing. We do not lock you into contracts or make it difficult to leave. This policy explains how refunds and cancellations work.

1. Easy Cancellation

You may cancel your service at any time directly through your client account. There is no retention process, no phone call required, and no barriers. Cancellation is as simple as signup.

2. Prorated Refunds

If you cancel a service that you have prepaid for, we will refund the unused portion of your hosting fee on a prorated basis. For example, if you have paid annually and cancel after four months, you will receive a refund for the remaining months of unused service.

Refunds apply to recurring hosting fees. They are calculated from the date of cancellation to the end of your prepaid term.

3. Non-Refundable Items

Certain add-on products are non-refundable once provisioned, because they are purchased from and registered with third parties on your behalf:

• Domain registrations and renewals — once a domain is registered, the registration fee is non-refundable. However, the domain is yours, and you may transfer it to another provider at any time.
• SSL certificates — paid certificates issued through a third-party authority are non-refundable once issued.

Free Let's Encrypt SSL certificates, included with all plans, have no cost and therefore no refund consideration. Email hosting is included infrastructure on all plans and is not a separately refundable item.

4. Setup Fees

We do not charge setup fees on our hosting plans.

5. How to Request a Refund

When you cancel a prepaid service, any applicable prorated refund will be processed to your original payment method. If you have questions or believe a refund was not correctly applied, contact us at support@texnode.net and we will resolve it promptly.

6. Your Data on Cancellation

Cancelling does not mean losing your data. You may export your website files, databases, domain, and certificates at any time before or for a reasonable period after cancellation. We will not hold your data hostage and are glad to help you move it. See our Terms of Service for details on data portability.

7. Disputes

If you are unhappy with our service for any reason, we encourage you to contact us first. We are a small Texas business and we would rather make things right than lose your trust. Most issues can be resolved quickly with a direct conversation.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy with a revised effective date. Changes will not retroactively reduce refund rights for services already purchased.

9. Contact and Legal Entity

TexNode is a brand operated by:
Datasanct LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: support@texnode.net