Effective Date: October 1, 2026
At TexNode, a brand operated by Datasanct LLC, we believe in fair, transparent billing. We do not lock you into contracts or make it difficult to leave. This policy explains how refunds and cancellations work.
You may cancel your service at any time directly through your client account. When you cancel, you choose whether cancellation takes effect immediately or at the end of your current billing period. There is no retention process, no phone call required, and no barriers. Cancellation is as simple as signup.
Either way, no further payments are taken once you cancel. Immediate cancellation suspends your service straight away; end-of-term cancellation leaves it active until your current billing period expires.
If you cancel a service that you have prepaid for, we will refund the unused portion of your hosting fee on a prorated basis. For example, if you have paid annually and cancel after four months, you will receive a refund for the remaining months of unused service.
Refunds apply to recurring hosting fees. They are calculated from the date of cancellation to the end of your prepaid term.
Certain add-on products are non-refundable once provisioned, because they are purchased from and registered with third parties on your behalf:
Free SSL certificates, included with all plans, have no cost and therefore no refund consideration. Email hosting is included infrastructure on all plans and is not a separately refundable item.
We do not charge setup fees on our hosting plans.
When you cancel a prepaid service, any applicable prorated refund is reviewed and issued by our team. Refunds are not processed automatically; each one is reviewed by a person.
We will review and issue your refund within 30 business days of cancellation. Refunds are returned to your original payment method. Once issued, your bank or card issuer may take a further 5 to 10 business days to post the funds to your account that portion of the timeline is controlled by your payment provider, not by us.
Business days are Monday through Friday, Central Time, excluding US federal holidays.
In uncommon cases we may need additional time for example, where a payment dispute is open on the account or where we need to verify billing details before issuing funds. If that happens, we will contact you and keep you informed.
If you have questions or believe a refund was not correctly applied, contact us at support@texnode.net and we will resolve it promptly.
Cancelling does not mean losing your data. Cancellation suspends your service, it does not immediately delete it. Your website files, databases, and mailboxes remain on our systems for 30 days after suspension, including where you choose immediate cancellation.
During that period you may export your data, or ask us to help you retrieve it, and transfer your domain and certificates to another provider. We will not hold your data hostage and are glad to help you move it. After 30 days, account data may be permanently deleted. See our Terms of Service for details on data portability.
If you are unhappy with our service for any reason, we encourage you to contact us first. We are a small Texas business and we would rather make things right than lose your trust. Most issues can be resolved quickly with a direct conversation.
We may update this Refund Policy from time to time. We will post the updated policy with a revised effective date. Changes will not retroactively reduce refund rights for services already purchased.
TexNode is a brand operated by:
Datasanct LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: support@texnode.net